Today, American manufacturers produce more output than they did 25 years ago, with just a small fraction of the factory workers who were then employed. One reason is that much of that work has been taken over by robots and other forms of automation. Now, as the Boomer generation starts to be replaced by the smaller Xer generation, the same thing is going to happen to service industries. Just as the Japanese started the factory robots surge, they are leading the way with service robots. What’s this going to mean for managers, policy makers, and investors? Keep listening to find out.