Outsourcing Will Become a Source of Strategic Advantage

In today's unforgiving global marketplace, no firm can afford to be "second-rate" in any business activity. Every business must find some way to get their cost and quality in line with world-class standards.

Of course, every company has always insisted it needed to be the best in these areas. What is new is the approach that CEOs are taking. Instead of controlling every activity and every link in the value chain, chief executives are now giving up control to gain the benefits of outsourcing.

To illustrate how radical a sh.....